Help Options

	Automatic CDR Upload Process: Step by step guide for uploading CDR information from within The CourtRoom Program. CAP Court User Guide: Step by step instructions for entering CAP cases and instructions for Courts receiving CAP transfers. CDR Charge Seal Date: Instructions for collecting the date a charge is sealed or if a charge has a Do Not Seal status. CourtRoom Program Update Process: The purpose of the new update process is to make updating safer and smoother by preventing database corruption and various other issues. Please reference this guide and/or training video (select Videos on the left) before downloading your next update. Credit Card Terminals and Online Payments: Questions and answers about credit card terminals and online payments. Criminal TOP Explanation Forms: Here you will find plain language instructions on Orders of Protection for all parties on a case. As well as, other statewide criminal forms. DAT Notification Process: Outlines how to upload defendants' contact information to OCA so that reminders of upcoming court appearances can be sent. Frequently asked questions regarding setting up action codes is also available here. Also available is a brief video overview. If you have trouble playing the video, please try opening this site in Firefox or Chrome before opening a Help Desk (helpcenter@nycourts.gov) ticket. DMV_Call Guide: The DMV_Call guide is a step by step manual using the optional DMV_Call program. Importing and Creating New Letters Step by step guide to importing and creating new letters. Also available is the ability to add Judges and/or Clerks signatures to letters. Laser Barcode Reader: There are four barcode readers supported by the program, the first is the 'Metrologic Voyager' (model MK9540-32A38). The second is the Honeywell 1200G. The third is the Honeywell Xenon 1900 and finally the fourth is the Symbol LS-2208. The Symbol LS-2208 has been supplied to the Courts that have applied for a barcode reader in recent grant requests. To set up your new barcode reader you will need to scan a series of barcodes. You can print the barcodes for the 'Metrologic Voyager' (model MK9540-32A38) by clicking here, the Honeywell by clicking here, the Honeywell Xenon 1900 by clicking here or if you have the Symbol LS-2208 scanner click here. Links: We also provide links to frequently used websites. These links are also available in the program found under the Help menu. Legislation Data: Due to new legislation, specifically Judiciary Law §216 and Executive Law §837-U, the CourtRoom Program has been enhanced to collect new required data elements. Please click here for details and instructions, and click here for an instructional video. Marijuana Sealing: Instructions on sealing charges based on 2021 Marijuana Legislation. Off Hours Family Court Warrant Information: When a Family Court Warrant of Arrest issued against an adult respondent is executed and the Family Court is not in session, the adult may be brought before a local criminal court [see FCA §155]. The following procedures should be followed by the local criminal court judge/clerk. Payment Plans & State Fees: The CourtRoom Program can track State Fees and Payment Plans. You can find a series of Payment Plan and State Fee training videos HERE and a full written guide HERE. Frequently asked questions and answers from the payment plan trainings can be found HERE. If your court has not yet used Payment Plans or State Fees, you can find the getting started guide: HERE. Printer Settings File and Configuration: How to set up CourtRoom Program to use specific print settings for different printers. Reporting VTL 1174 0A SBPM charges: The indicator will only apply to charges that originate from the County School Bus Photo Violation Monitoring System (SBPM). Please reference this documentation to identify these charges. Returned Checks: There are two printable step by step guides for handling returned checks. One is for The CourtRoom Program and the other is for The Parking Program. Software Updates and Backups: We recommend that you backup to removable storage everyday that you work. The option to backup your data is found under the 'Main' menu; if you need help designating a backup path please call the office. The program also includes the ability to send backups, error logs, and receive program updates through the internet. These options are located under the 'Help' menu at the top of the screen. If these options are not available for you, please contact the office so that we may assist you in enabling these features. Speed Keys: If you prefer to use the keyboard, then this is the guide for you. Here you will find a complete listing of all the speed (short cut) keys within The CourtRoom Program. State Fees to nCourt: How to send State Fees to nCourt. Telephone support: Please feel free to call the office with any questions regarding the CourtRoom Program. Office hours are Monday threw Friday 8:00am until 5:00pm. Training Videos: We're now offering CourtRoom Program Training Videos. Check back monthly for new videos. TSLED Reporting: How to report to TSLED from CourtRoom Program. Users Guide: Step by step guide to learning The CourtRoom Program. User Tips: Answers our most frequently asked questions. Its a great resource to use as a training tool and/or reference guide. User Tutorials: To view our most frequently asked questions click here. The following are some more helpful tips regarding Financial Topics, Probation Transfers and reporting to OCA. WebDVS Exports: Information on exporting data from the CourtRoom Program to WebDVS. Waive/Waive-Reduction: The CourtRoom Program can track Waive/Waive-Reduction of Fines, Fees, Surcharges, and State Fees. You can find a Waive training video HERE, and a full written guide HERE. Additionally, Receipts and LH_005.FRM were updated to handle waive/waive-reductions. Click Here to view how to update Receipts and LH_005.FRM.

Automatic CDR Upload Process: Step by step guide for uploading CDR information from within The CourtRoom Program.

CAP Court User Guide: Step by step instructions for entering CAP cases and instructions for Courts receiving CAP transfers.

CDR Charge Seal Date: Instructions for collecting the date a charge is sealed or if a charge has a Do Not Seal status.

CourtRoom Program Update Process: The purpose of the new update process is to make updating safer and smoother by preventing database corruption and various other issues. Please reference this guide and/or training video (select Videos on the left) before downloading your next update.

Credit Card Terminals and Online Payments: Questions and answers about credit card terminals and online payments.

Criminal TOP Explanation Forms: Here you will find plain language instructions on Orders of Protection for all parties on a case. As well as, other statewide criminal forms.

DAT Notification Process: Outlines how to upload defendants' contact information to OCA so that reminders of upcoming court appearances can be sent. Frequently asked questions regarding setting up action codes is also available here. Also available is a brief video overview. If you have trouble playing the video, please try opening this site in Firefox or Chrome before opening a Help Desk (helpcenter@nycourts.gov) ticket.

DMV_Call Guide: The DMV_Call guide is a step by step manual using the optional DMV_Call program.

Importing and Creating New Letters Step by step guide to importing and creating new letters. Also available is the ability to add Judges and/or Clerks signatures to letters.

Laser Barcode Reader: There are four barcode readers supported by the program, the first is the 'Metrologic Voyager' (model MK9540-32A38). The second is the Honeywell 1200G. The third is the Honeywell Xenon 1900 and finally the fourth is the Symbol LS-2208. The Symbol LS-2208 has been supplied to the Courts that have applied for a barcode reader in recent grant requests. To set up your new barcode reader you will need to scan a series of barcodes. You can print the barcodes for the 'Metrologic Voyager' (model MK9540-32A38) by clicking here, the Honeywell by clicking here, the Honeywell Xenon 1900 by clicking here or if you have the Symbol LS-2208 scanner click here.

Links: We also provide links to frequently used websites. These links are also available in the program found under the Help menu.

Legislation Data: Due to new legislation, specifically Judiciary Law §216 and Executive Law §837-U, the CourtRoom Program has been enhanced to collect new required data elements. Please click here for details and instructions, and click here for an instructional video.

Marijuana Sealing: Instructions on sealing charges based on 2021 Marijuana Legislation.

Off Hours Family Court Warrant Information: When a Family Court Warrant of Arrest issued against an adult respondent is executed and the Family Court is not in session, the adult may be brought before a local criminal court [see FCA §155]. The following procedures should be followed by the local criminal court judge/clerk.

Payment Plans & State Fees: The CourtRoom Program can track State Fees and Payment Plans. You can find a series of Payment Plan and State Fee training videos HERE and a full written guide HERE. Frequently asked questions and answers from the payment plan trainings can be found HERE. If your court has not yet used Payment Plans or State Fees, you can find the getting started guide: HERE.

Printer Settings File and Configuration: How to set up CourtRoom Program to use specific print settings for different printers.

Reporting VTL 1174 0A SBPM charges: The indicator will only apply to charges that originate from the County School Bus Photo Violation Monitoring System (SBPM). Please reference this documentation to identify these charges.

Returned Checks: There are two printable step by step guides for handling returned checks. One is for The CourtRoom Program and the other is for The Parking Program.

Software Updates and Backups: We recommend that you backup to removable storage everyday that you work. The option to backup your data is found under the 'Main' menu; if you need help designating a backup path please call the office. The program also includes the ability to send backups, error logs, and receive program updates through the internet. These options are located under the 'Help' menu at the top of the screen. If these options are not available for you, please contact the office so that we may assist you in enabling these features.

Speed Keys: If you prefer to use the keyboard, then this is the guide for you. Here you will find a complete listing of all the speed (short cut) keys within The CourtRoom Program.

State Fees to nCourt: How to send State Fees to nCourt.

Telephone support: Please feel free to call the office with any questions regarding the CourtRoom Program. Office hours are Monday threw Friday 8:00am until 5:00pm.

Training Videos: We're now offering CourtRoom Program Training Videos. Check back monthly for new videos.

TSLED Reporting: How to report to TSLED from CourtRoom Program.

Users Guide: Step by step guide to learning The CourtRoom Program.

User Tips: Answers our most frequently asked questions. Its a great resource to use as a training tool and/or reference guide.

User Tutorials: To view our most frequently asked questions click here. The following are some more helpful tips regarding Financial Topics, Probation Transfers and reporting to OCA.

WebDVS Exports: Information on exporting data from the CourtRoom Program to WebDVS.

Waive/Waive-Reduction: The CourtRoom Program can track Waive/Waive-Reduction of Fines, Fees, Surcharges, and State Fees. You can find a Waive training video HERE, and a full written guide HERE. Additionally, Receipts and LH_005.FRM were updated to handle waive/waive-reductions. Click Here to view how to update Receipts and LH_005.FRM.